Last Update Date of Current Policy: November 2022

Refunds Policy

We work hard to produce the healthiest, most delicious treats for your pets – and we stand behind our products. If for any reason you are not satisfied with your purchase, we will happily provide a refund via the original payment method you used on the site. You will need to apply for your refund within 15 days of your purchase. We do not accept returns at this time.

To initiate a refund, please fill out the Contact Us form or email us at . You can also call us at 1-866-479-7999, Mondays to Fridays 9:00 am to 3:00 pm PST, and one of our customer care associates will provide the appropriate instructions to process the refund. Unfortunately, we are only able to refund the purchase price for the product. Shipping charges will not be refunded.

Shipping Policy

US Orders: ‘Standard’ shipping is included in the price of your order. We ship across the continental US. At this time we do not offer shipping to Alaska, Hawaii, Puerto Rico or the US Virgin Islands.

Canada Orders: ‘Standard’ shipping is included in the price of your order. At this time we do not offer shipping to Nunavut, Northwest Territories, or Yukon.

When Will I Get My Shipping Confirmation?

We work hard to deliver your Darford oven-baked dog treats as quickly as possible. Most customers will receive their Shipping Confirmation Email within 2-3 business days of placing their order.

Do You Ship Internationally?

Unfortunately, we are only shipping to Canada and the contiguous US at this time.

Do You Ship To PO Boxes And APO/FPO Addresses?

Sorry, we are unable to ship to PO Boxes or Military Addresses at this time

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